Ohpolluy Privacy Policy

At Ohpolluy, we respect your privacy and are committed to protecting the personal information you share with us when browsing our womenswear website, placing orders, or interacting with our services. This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding your data—so you can shop with confidence.

1. Information We Collect

We only gather personal information necessary to enhance your shopping experience, fulfill orders, and provide customer support. The types of information we may collect include:

Identifying Information: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing addresses (when you place an order).
Order-Related Data: Purchase history, order numbers, selected products, size preferences, and payment details (note: we do not store full credit card information—this is processed securely by our trusted payment partners, who adhere to global security standards like PCI DSS).
Browsing & Technical Data: IP address, device type (e.g., smartphone, laptop), browser information, pages visited on our site, and time spent on content (collected via cookies and similar tools to optimize site performance and personalize recommendations, such as suggesting womenswear styles based on your browsing history).
Voluntary Information: Feedback you provide (e.g., in surveys, email inquiries), size measurements shared for fit support, and communication preferences (e.g., opting in to receive new collection updates or exclusive offers).

2. How We Use Your Information

Your personal data is used solely to deliver and improve our services, with a focus on your needs as a womenswear shopper:

Fulfill Orders: Process payments, arrange shipping, and send order confirmations/tracking updates to your email.
Provide Customer Support: Respond to inquiries about orders, returns, sizing, or product details (e.g., using your order history to resolve issues quickly).
Personalize Your Experience: Recommend styles, sizes, or collections that align with your preferences (e.g., suggesting dresses if you frequently browse our dress category) and tailor site content to your browsing habits.
Communicate With You: Send important updates (e.g., changes to your order, policy updates) and, if you opt in, share information about new arrivals, promotions, or styling tips (you can unsubscribe from marketing emails at any time via the “unsubscribe” link in our messages).
Improve Our Services: Analyze browsing and purchase data to enhance site functionality, expand popular womenswear lines, and address pain points (e.g., optimizing size chart clarity based on customer feedback).
Ensure Security: Detect and prevent fraud, unauthorized access, or misuse of our platform to protect both you and Ohpolluy.

3. How We Protect Your Information

We take strict measures to keep your personal data secure and prevent unauthorized access, disclosure, or loss:

Secure Storage: Personal information is stored on encrypted servers with restricted access, and only authorized Ohpolluy team members (trained in data protection) can access it for legitimate purposes.
Third-Party Security: Our payment processors, shipping partners, and analytics tools (e.g., for site performance) are carefully vetted and required to maintain the same high security standards we follow—they cannot use your data for purposes unrelated to their work with Ohpolluy.
Cookie Controls: You can manage or disable cookies through your browser settings (note: disabling certain cookies may affect site features, such as saving your shopping cart or personalizing recommendations).

4. Sharing Your Information

We never sell, rent, or share your personal data with third parties for their own marketing purposes. We may share information only in the following limited circumstances:

Trusted Partners: With payment processors (to handle transactions), shipping carriers (to deliver orders), and analytics providers (to improve site performance)—all bound by contracts to protect your data.
Legal Requirements: If required by law, court order, or government regulation (e.g., to comply with tax rules or address fraud concerns), we will disclose data only to the extent necessary.

5. Your Rights Regarding Your Data

As a user, you have full control over your personal information, and we make it easy to exercise these rights:

Access & Review: Request a copy of the personal data we hold about you (e.g., your purchase history, stored addresses) by emailing [email protected].
Correct & Update: Ask to modify inaccurate information (e.g., a outdated shipping address) or add missing details (e.g., updating your size preferences).
Delete Data: Request the deletion of your personal information (except for data we are legally required to retain, such as order records for tax purposes) by contacting our team.
Opt Out: Unsubscribe from marketing communications at any time (via the “unsubscribe” link in emails) or adjust your communication preferences by emailing us.

6. Children’s Privacy

Our website is designed for adult shoppers seeking womenswear, and we do not intentionally collect personal information from children under the age of 13. If we learn we have collected data from a child under 13, we will delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Any updates will be posted on our website with a revised “last updated” date, and we will notify you of significant changes via email (if you have provided your contact information).

8. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please reach out to us at [email protected]. Our team will respond to your inquiry within 2 business days and work to address your needs promptly.

By using the Ohpolluy website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined herein.