Ohpolluy Shipping Policy

At Ohpolluy, we want your favorite womenswear pieces to reach you smoothly—whether it’s a last-minute outfit for a special occasion or a staple piece for your wardrobe. That’s why we offer free standard shipping on all eligible orders, with transparent details to help you plan for your delivery. Below is everything you need to know about our shipping services.

1. Free Shipping Eligibility

We’re proud to offer free standard shipping on all orders, no minimum purchase required—whether you’re buying a single pair of jeans, a dress, or a full outfit. This free shipping benefit applies to our standard delivery option for most regions (see “Shipping Regions & Timelines” below). Please note: Express shipping, expedited delivery, or shipping to remote locations (e.g., some island territories, rural areas with limited logistics access) may incur additional fees, which will be clearly displayed at checkout before you complete your order.

2. Shipping Regions & Delivery Timelines

We currently ship to select countries and regions worldwide, with standard delivery timelines varying by location. Below are the typical timeframes for our most popular shipping destinations (all timelines start from the “order processing date”—the day we prepare your items for shipment, usually 1-2 business days after you place your order):

United States (Contiguous 48 States): Free standard shipping takes 3-5 business days. For remote areas (e.g., Alaska, Hawaii, Puerto Rico), free standard shipping delivery may extend to 5-7 business days (no surcharges apply—all shipping remains free).
United Kingdom: Free standard shipping takes 4-6 business days.
European Union (EU): Free standard shipping takes 5-7 business days. Some remote EU territories may have extended delivery timelines, but free shipping still applies to all eligible orders.
Canada: Free standard shipping takes 6-8 business days.
Australia & New Zealand: Free standard shipping takes 7-10 business days.
International (Other Regions): Shipping timelines vary by country, typically 10-14 business days. Free standard shipping is available for all international orders. Please note: Some countries may impose import duties, taxes, or customs fees—these are the sole responsibility of the recipient and are not covered by Ohpolluy.

All delivery timelines are estimates and may be affected by peak seasons (e.g., holidays, sales), weather disruptions, or customs processes (for international orders). You will receive a tracking number via email once your order ships, allowing you to monitor delivery progress in real time.

3. Order Processing & Shipment Confirmation

After you place an order on Ohpolluy, we’ll process your items within 1-2 business days (excluding weekends and public holidays). Once your order is shipped, you’ll receive a shipment confirmation email at the email address you provided during checkout. This email will include a unique tracking number and a link to the shipping carrier’s website (e.g., USPS, DHL, Royal Mail), where you can check the real-time status of your delivery—from when it leaves our warehouse to when it’s out for delivery.

If you don’t receive a shipment confirmation email within 3 business days of placing your order, please check your spam/junk folder first (emails from “Ohpolluy” or “[email protected]” may sometimes be filtered). If it’s still missing, contact our customer service team at [email protected] with your order number, and we’ll help locate your shipment details.

4. Shipping Restrictions & Special Notes

Address Accuracy: Please double-check your shipping address (including street name, apartment/unit number, postal code) when placing your order. We cannot be held responsible for delayed or lost shipments due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us within 24 hours—once your order is shipped, we can no longer modify the delivery address.
Gift Orders: If you’re sending an Ohpolluy order as a gift, we’ll include a packing slip without pricing information (you can add a personalized gift note at checkout). The shipping address will be the recipient’s address, and the shipment confirmation email will be sent to you (the purchaser) unless you specify otherwise.
Lost or Missing Shipments: If your tracking number shows your order was “delivered” but you haven’t received it, first check with your neighbors, building management, or local post office (carriers sometimes leave packages with trusted third parties or in secure drop-off spots). If you still can’t locate your package, contact us within 7 days of the “delivered” date with your order number and tracking number—we’ll work with the shipping carrier to investigate and resolve the issue (this may include sending a replacement order or processing a refund, depending on the situation).

5. Contact Us for Shipping Questions

If you have questions about shipping eligibility, delivery timelines, tracking your order, or updating your shipping address, our customer service team is here to help. Reach out to us at [email protected] with your order number (if applicable), and we’ll respond within 2 business days.

By placing an order with Ohpolluy, you acknowledge and agree to the terms of this Shipping Policy. We may update this policy periodically to reflect changes in logistics partners, shipping regions, or delivery services—any updates will be posted on our website with a “last updated” date, and we’ll notify you of significant changes via email (if you’ve provided your contact information).